Quality Management System

We at Zonal Trading and Contracting W.L.L strive to adhere and maintain a Quality management system in all aspect and stages of our business operations. It ensures that every product we supply is of the highest quality and has passed our stringent quality control systems.

Driven by a relentless pursuit for excellence in management, quality and reliability, we believe that it is the responsibility of both the management and employees to be aware of this quality policy so that it is implemented across all levels.

We are committed to

  • Providing our customers with products/ services that meet/ exceed the quality requirements
  • Compliance with contractual obligations, Client’s specifications, and professional industry standards
  • Continually strive to improve the Quality Management system (QMS) culminating in total customer satisfaction by understanding and responding to requirements within the SLA timeframe
  • Adherence to program and budget,
  • Maintenance of a high level of performance and professionalism
  • Maintenance of a safe and pleasant working environment,
  • Continual Improvement of company practices and operations
  • Effectiveness review of corrective and preventive measures
  • Establish Quality objectives at relevant levels and functions within the management
  • Continuous development of employee satisfaction and team strength to ensure total employee involvement
  • Maintaining mutually beneficial relationships with our customers and suppliers

The company management is committed to comply with the quality requirements of our clients and continuously improve the effectiveness of the quality management system by analyzing customer feedback, conducting internal audits, imparting training wherever necessary and reviewing the Quality Management System on regular basis.